This episode delves into the intricate process of creating standout hospitality concepts in a competitive market, emphasizing the importance of human connection in the digital age. The guest, Holly Hallam, Managing Director of Design LSM, shares her unique journey from TV and marketing to redefining the hospitality design experience. Through strategic focus on brand and guest experience, Design LSM collaborates closely with clients like Gaucho and the RFU to innovate and create spaces that foster community and memorable moments. Holly also discusses the significance of leadership balance, empowering teams, and the role of optimism in navigating challenges. Additionally, the discussion touches on the transition of business ownership and the vital role the hospitality industry plays in society, advocating for greater recognition of its value and diverse career opportunities.
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