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More often than not, the essence of a great restaurant visit is heavily dependent on three things: An enjoyable restaurant atmosphere; Knowledgable service and great hospitality; High-quality food and drink and good value. Whilst othe…

Despite the accuracy of our 2018 Predictions Blog- The Perfect Storm is Here, we cannot speculate on the eccentric endeavours that Elon Musk has in mind for 2019, whether us in the UK should expect to see a second referendum, or even if we can cou…

What Hospitality Entrepreneurs and Leaders Do to Build Remarkable Cultures Previous been published on HR Rabbit Hole Searching for the Secret Sauce Ingredients Why are some hospitality businesses successful year after year, even decades, while …

How prepared are you for the revolution?Once upon a time, not that long ago in the restaurant, food and hospitality industry, the formula for success was pretty simple to grasp. Following the formula was widely accepted as the guaranteed path to mak…

2018 is here: a blank sheet and a whole year of new possibilities, new challenges and new goals for leaders and entrepreneurs in the hospitality industry. Think of 2017 as a season of your favourite Netflix series. At this point in time, the final…

What do your customers look for when they eat out? Is it the food? The story behind the brand? Receiving meaningful service and having an opportunity to show genuine, human gratitude for it? A waiter swaying their order towards a personal favourit…

Welcome to the sequel! If you haven’t already, take a look at our first blog- which looked at customer-facing technology (CFT) and how it’s likely to influence consumer experiences’ and the work lives of hospitality staff. Who kn…